TCM1000123 - How to check for an Unprocessed S17 work list item
Version 1.0
Changes to previous version - new guidance.
Step 1
On the ‘Function’ Menu
- select ‘Worklist’ on the toolbar
- select ‘View Linked Work Items’ from the options available
- enter the customer’s NINO
- select ‘OK’.
If you’re taken to the ‘Select Household’ screen
- select the relevant claim
- select ‘OK’.
If an ‘Unprocessed S17’ work list item does display, make a note of the MU number.
If an ‘Unprocessed S17’ work list item doesn’t display, there isn’t an ‘Unprocessed S17’ work list item.