TCM1000125 - How to update notes on CMA in a rejected claim
Step 1
If you are accessing CMA for the first time, go to Step 2.
If you are not accessing CMA for the first time, go to Step 3.
Step 2
On the desktop
- select start
- select ‘all programs’
- select ‘contact centres’
- select ‘NTC CMA’
- go to Step 4.
Step 3
On the desktop
- select start
- select ‘NTC CMA’
- go to Step 4.
Step 4
- select ‘continue’
- select ‘take a call’
- select ‘caller type’ ‘CAB’
- enter the customer’s NINO in the reference number box
- select ‘proceed’
- select ‘pass’ on ‘name’, ‘D.O.B’ and ‘current address’
- select ‘proceed’
- select ‘pass’ on ‘name’ and ‘Date of birth’ of child
- select ‘proceed’
- select ‘wrap up’ in the top right hand corner
- select ‘general enquiry’ in the subject
- select ‘advice given’ in the second subject
- select reason ‘caller requesting info’
- select action ‘NTC update’
- select ‘add’
- add the relevant note in the ‘notes’ box
- select ‘call complete’.