TCM1000135 - How to process a WTC upfront complex case with a verification failure to Award Issued
Step 1
Note: You must be in function ‘Manage Verification Failures’ and accessed this function by following the process described in the guidance TCM0288560.
On the ‘Manage Verification Failures’ screen
- select ‘Navigate’ on the toolbar
- select ‘Amend Applications Corrections’ from the options available. You’ll be taken to the ‘Applicant 1’ screen
- select ‘Ch’ on the toolbar. You will be taken to the ‘Children’ screen
- go to Step 2.
Step 2
On the ‘Children’ screen
- select the relevant child or young person
- select ‘Edit’ on the toolbar
- select ‘Delete’ from the options available
- when the message ‘Do you wish to delete the details of this child?’ displays, select ‘Yes’
Note: You must repeat this action for each child.
- where there is a Child Benefit number remove this from the ‘Child Benefit Numbers’ fields
- select ‘Pm1’ on the toolbar. You will be taken to the ‘Payment - Applicant 1’ screen
- go to Step 3.
Step 3
On the ‘Payment – Applicant 1’ screen
- remove the tick from the ‘Main Carer - Applicant’ checkbox
Note: This could be either customer 1 or customer 2.
- remove the tick from the ‘Main Carer – Weekly’ or ‘Main Carer 4 Weekly’ checkbox
- select ‘Sm’ on the toolbar. You’ll be taken to the ‘Summary Information’ screen
Note: If the message ‘Branch name must be entered. Do you wish to proceed?’ displays, select ‘Yes’. You will be taken to the ‘Summary Information’ screen.
- go to Step 4.
Step 4
On the ‘Summary Information’ screen
- update Application Notes with the message II41 from TCM0160040
- select ‘OK’. You will be taken back to the ‘Manage Verification Failures’ screen
- go to Step 5.
Step 5
On the ‘Manage Verification Failures’ screen
- select the relevant verification failure
- select ‘Change Verification’. You will be taken to ‘Change of Status Reason’ screen.
If you are changing the verification status of a rule 2 verification failure
- update the ‘Reason’ field with the message II46 from TCM0160040
- select ‘OK’. You will be taken back to the ‘Manage Verification Failures’ screen
Note: There may be more than one rule 2 verification failure. Before continuing, you will need to repeat the action you’ve taken so far in this step for each rule 2 verification failure.
- select ‘OK
- when the message ‘This will re-submit the application for processing and saving changes made on this window. Do you want to proceed?’ displays, select ‘Yes’
- you have processed a WTC upfront complex case with a rule 2 verification failure.
If you are changing the verification status of a rule 12 verification failure
- update the ‘Reason’ field with the message II44 from TCM0160040
- select ‘OK’. You will be taken back to the ‘Manage Verification Failures’ screen
- select ‘OK’
- when the message ‘This will re-submit the application for processing and saving changes made on this window. Do you want to proceed?’ displays, select ‘Yes’
- you have processed a WTC upfront complex case with a verification failure.