TCM1000144 - How to check if payment has been paid by URP Bacs
Version 1.0
Changes to previous version - new guidance.
Step 1
On the ‘Function Menu’
- select ‘Household’ on the toolbar
- select ‘View Account’ from the options available. You’ll be taken to the ‘Key Entry Data’ screen
- enter the customer’s NINO
- select the ‘All’ checkbox
- select the ‘Payment Schedule’ checkbox
- select ‘OK’.
If you’re taken to the ‘Select Award’ screen
- select the relevant award
- select ‘OK’. You will be taken to the ‘View Direct Payment Schedule’ screen
- go to Step 2.
If you’re taken straight to the ‘View Direct Payment Schedule’ screen, go to Step 2.
Step 2
On the ‘View Direct Payment Schedule’ screen
- select the relevant payment
- check whether the ‘issued date’ is after the payment ‘due date’.
If the ‘issued date’ is after the payment ‘due date’ it is a URP Bacs payment.
Note: There should also be a Household Note stating that the payment was made by URP Bacs.
If the ‘issued date’ isn’t after the payment ‘due date’ it isn’t a URP Bacs payment.