TCM1000171 - How to exclude a child or young person from a post award claim
Version 1.0
Changes to previous version - new guidance
Step 1
On the ‘Function Menu’
- select ‘Application’ on the toolbar
- select ‘Change of Circumstances’ from the options available. You’ll be taken to the ‘Key Entry Data - Applicant’ screen
- enter the customer’s NINO
- select the ‘All’ checkbox
- select ‘OK’.
If you are taken to the ‘Select Application’ screen
- select the relevant claim
- select ‘OK’. You’ll be taken to the ‘Applicant Details’ screen
- go to Step 2.
If you are taken straight to the ‘Applicant Details’ screen, go to Step 2.
Step 2
On the ‘Applicant Details’ screen
- select ‘Ch’ on the toolbar. You’ll be taken to the ‘Child Details’ screen
- select the relevant child
- select ‘Correction’. You’ll be taken to the ‘Correction Child’ screen
- enter the date you want to end the customer’s responsibility for the child in the ‘Responsibility End Date’ field
Note: If you need to exclude more than one child, enter the date you want to end the customer’s responsibility for each child in their corresponding ‘Responsibility End Date’ field.
- select ‘OK’. You’ll be taken back to the ‘Child Details’ screen
- select ‘OK’. You’ll be taken to the ‘Amend Finish’ screen
- do not complete the ‘Amend Finish’ screen at this point, just return to the guidance you were previously following.