TCM1000174 - How to obtain the customer’s phone number when claim is post award

Version 1.0

Changes to previous version - new guidance

Step 1

On the ‘Function Menu’

  • select ‘Application’ on the toolbar
  • select ‘Correction’ from the options available. You’ll be taken to the ‘Key Entry Data - Applicant’ screen
  • enter the customer’s NINO
  • select the ‘Latest’ checkbox
  • select ’OK’. You’ll be taken to the ‘Applicant 1’ screen

Note: If the ‘Signals’ screen displays, select ‘OK’.

  • any telephone numbers we hold for the customer will be shown in the ‘Telephone Number’ fields.