TCM1000187 - How to check if a customer is disabled
Version 1.0
Changes to previous version - new guidance
Step 1
On the ‘Function Menu’
- select ‘Application’ on the toolbar
- select ‘View’ from the options available. You will be taken to the ‘Key Entry Data - Applicant’ screen
- enter the customer’s NINO
- select the ‘All’ checkbox
- select ‘OK’.
If you are taken to the ‘Select Individual’ screen
- select the relevant claim
- select ‘OK’. You will be taken to the ‘Application Summary’ screen
Note: If you are instead taken to the ‘Select Application’ screen or the ‘Select Application Version’ screen, follow the guidance below for those screens.
- go to Step 2.
If you are taken to the ‘Select Application’ screen
- select the claim with the status of ‘Award Issued’
- select ‘OK’. You will be taken to the ‘Application Summary’ screen
Note: If you are instead taken to the ‘Select Application Version’ screen, follow the guidance below for that screen.
- go to Step 2.
If you are taken to the ‘Select Application Version’ screen
- select the relevant version of the claim
- select ‘OK’. You will be taken to the ‘Application Summary’ screen
- go to Step 2.
If you are taken straight to the ‘Application Summary’ screen, go to Step 2.
Step 2
On the ‘Application Summary’ screen
- select ‘VH’ on the toolbar. You will be taken to the ‘View Application History’ screen for the customer
Note: If you need to check whether the customer’s partner is disabled, select ‘Continue’ and you will be taken to the ‘View Application History’ screen for the customer’s partner.
- the ‘Disabled’ field will tell you whether the customer is disabled.