TCM1000199 - How to check if payments are being recovered
Step 1
On the ‘Function Menu’
- select ‘Household’ on the toolbar
- select ‘View Overpayment’ from the options available. You will be taken to the ‘Key Entry Data - Applicant’ screen
- enter the customer’s NINO
- select the ‘Latest’ checkbox
- select ‘OK’. You will be taken to the ‘View Overpayment’ screen
-
check the following in the ‘Overpayment Summary’ box
- where ‘Suspended’ is shown in the ‘Status’ field, there is an outstanding overpayment but it is not currently being recovered
- where ‘In Year’, ‘Cross Year’ or ‘Direct’ is shown in the ‘Recovery Method’ field, payments are being recovered
Note: the cross year recovery may be as a result of Cross Award Recovery.