TCM1000216 - How to check the overpayment amount

Step 1

On the ‘Function Menu’

  • select ‘Household’ on the toolbar
  • select ‘View Overpayment’ from the options available. You will be taken to the ‘Key Entry Data - Applicant’ screen
  • enter the customer’s NINO
  • select the ‘All’ checkbox
  • select ‘OK’.

If you are taken to the ‘Select Award’ screen

  • select the relevant award
  • select ‘OK’. You will be taken to the ‘View Overpayment’ screen
  • go to Step 2.

If you are taken straight to the ‘View Overpayment’ screen, go to Step 2.

Step 2

On the ‘View Overpayment’ screen

Note: If the ‘Overpayment Signals’ screen displays, select ‘OK’.

  • the outstanding overpayment amount for CTC and WTC for this award is shown in the ‘Overpayment Summary Latest Amount’ field.