TCM1000219 - How to enter a disability start date for a child or young person for the first time

Step 1

On the ‘Function Menu’

  • select ‘Application’ on the toolbar

Note: If you are awarding disability benefits for PY use ‘Correction’ to input the disability start date.

Note: If you are correcting the disability start already held use ‘Correction’.

Note: If you are awarding disability benefits for CY select ‘Change of Circumstances’.

  • enter the customer’s NINO
  • select the ‘All’ checkbox
  • select ‘OK’.

If you are taken to the ‘Select Household’ screen,

  • select the relevant claim
  • select ‘OK’. You will be taken to the ‘Applicant Details’ screen
  • go to Step 2.

If you are taken to the ‘Select Application’ screen,

  • select the relevant claim
  • select ‘OK’. You will be taken to the ‘Applicant Details’ screen
  • go to Step 2.

If you are taken straight to the ‘Applicant Details’ screen, go to Step 2.

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Step 2

On the ‘Applicant Details’ screen

  • select ‘Ch’ on the toolbar. You will be taken to the ‘Child Details’ screen
  • select the child who has been awarded the disability benefit
  • enter the actual date the child was awarded the disability benefit in the ‘Disabled Start Date’ field

Note: If the child or young person has been awarded the Higher Care Component (HCC) you must also enter the award date in the ‘DLA (HCC) Start Date’ field.

Note: if you are working a visual impairment case you must enter the date the child registered as visually impaired in the disability start date field.

If the one-month restriction message displays and the customer notified us of the award of the disability within one month of their award notice, go to Step 3.

If the one-month restriction message displays and the customer failed to notify us of the award of the disability within one month of their award notice, go to Step 4.

If you are working a Pre Award case, go to Step 5.

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Step 3

  • select the ‘History’ checkbox
  • select ‘History’. You will be taken to the ‘History’ screen
  • select the appropriate record
  • select ‘Change’. You will be taken to the ‘Change’ screen
  • change the date in the ‘Include From’ field to the same date as the date in the ‘Start Date’ field
  • select ‘OK’. You will be taken back to the ‘History’ screen
  • select ‘OK’. You will be taken back to the ‘Correction Child’ screen
  • select ‘OK’ . You will be taken back to the ‘Child Details’ screen
  • select ‘OK’
  • you will be taken to the ‘Amend Finish’ screen
  • complete the ‘Amend Finish’ screen at this point, return to the guidance you were previously following.

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Step 4

  • select the ‘History’ checkbox
  • select ‘History’. You will be taken to the ‘History’ screen
  • select the appropriate record
  • select ‘Change’. You will be taken to the ‘Change’ screen

  • change the date in the Include From’ field to one month back from the date of notification obtained from

    • ADD

    Or

    • the customer

    Or

    • DWP
  • select ‘OK’. You will be taken back to the ‘History’ screen
  • select ‘OK’. You will be taken back to the ‘Correction Child’ screen
  • select ‘OK’ . You will be taken back to the ‘Child Details’ screen
  • select ‘OK’
  • you will be taken to the ‘Amend Finish’ screen
  • complete the ‘Amend Finish’ screen at this point, return to the guidance you were previously following.

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Step 5

  • complete the ‘Free Format Screen’
  • take no further action.