TCM1000232 - How to suspend payments

Version 1.0

Changes to previous version - new guidance.

Step 1

On the ‘Function Menu’

select ‘Payments’ on the toolbar
select ‘Maintain Suspension’ from the options available. You will be taken to the ‘Key Entry Data’ screen
enter the customer’s NINO
select the ‘Latest’ checkbox
select ‘OK’. You will be taken to the ‘Maintain Payment Suspension’ screen
select ‘Manual Payment Request’ from the ‘Suspensions Available To Be Set’ field
select ‘Add’. This will move the ‘Manual Payment Request’ suspension reason into the ‘Suspensions Currently Set’ field
select ‘OK’
when the message ‘Are you sure you wish to suspend payments to this applicant?’ displays, select ‘Yes’.

Note: The action you have taken will create a work item on the ‘Suspended Payments (Payment)’ work list.

If the claim is from a single customer, select ‘OK’. You have suspended the payments to the customer.

If the claim is a joint claim

select ‘Partner Suspensions’
select ‘Manual Payment Request’ from the ‘Suspensions Available To Be Set’ field
select ‘Add’. This will move the ‘Manual Payment Request’ suspension reason into the ‘Suspensions Currently Set’ field
select ‘OK’
when the message ‘Are you sure you wish to suspend payments to this applicant?’ displays, select ‘Yes’
select ‘OK’. You have now suspended the payments to both customers.