TCM1000232 - How to suspend payments

Version 1.0

Changes to previous version - new guidance.

Step 1

On the ‘Function Menu’

• select ‘Payments’ on the toolbar
• select ‘Maintain Suspension’ from the options available. You will be taken to the ‘Key Entry Data’ screen
• enter the customer’s NINO
• select the ‘Latest’ checkbox
• select ‘OK’. You will be taken to the ‘Maintain Payment Suspension’ screen
• select ‘Manual Payment Request’ from the ‘Suspensions Available To Be Set’ field
• select ‘Add’. This will move the ‘Manual Payment Request’ suspension reason into the ‘Suspensions Currently Set’ field
• select ‘OK’
• when the message ‘Are you sure you wish to suspend payments to this applicant?’ displays, select ‘Yes’.

Note: The action you have taken will create a work item on the ‘Suspended Payments (Payment)’ work list.

If the claim is from a single customer, select ‘OK’. You have suspended the payments to the customer.

If the claim is a joint claim

• select ‘Partner Suspensions’
• select ‘Manual Payment Request’ from the ‘Suspensions Available To Be Set’ field
• select ‘Add’. This will move the ‘Manual Payment Request’ suspension reason into the ‘Suspensions Currently Set’ field
• select ‘OK’
• when the message ‘Are you sure you wish to suspend payments to this applicant?’ displays, select ‘Yes’
• select ‘OK’. You have now suspended the payments to both customers.