TCM1000238 - How to check if the ‘Refer to Local Recovery’ marker has been set

Step 1

Open the ‘Interim Single Sign On’ icon

  • select ‘AMBS O/P Rec Officer’. You will be taken to the ‘AMBS - Function Menu’ screen
  • select ‘Household’ on the toolbar
  • select ‘View Overpayment’ from the options available. You will be taken to the ‘Key Entry Data - Applicant’ screen
  • enter the customer’s NINO
  • select ‘OK’

If you are taken to the ‘Select Award’ screen

  • highlight the relevant award
  • select ‘OK’. You will be taken to the ‘View Overpayment’ Screen
  • go to Step 2.

If you are taken straight to the ‘View Overpayment’ screen

Step 2

On the ‘View Overpayment’ screen

  • select ‘Details’. You will be taken to the ‘View Overpayment - Direct’ screen
  • select ‘Maintain Overpayment’. You will be taken to the ‘Maintain Overpayments’ screen
  • go to Step 3.

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Step 3

On the ‘Maintain Overpayment’ screen, the ‘Refer to Local Recovery’ box will indicate if the marker has been set or not.