TCM1000253 - How to update the employer’s phone number on post award claims

Version 1.0

Changes to previous version - new guidance

Step 1

On the ‘Function Menu’

  • select ‘Application’ on the toolbar
  • select ‘Correction’ from the options available. You will be taken to the ‘Key Entry Data - Applicant’ screen
  • enter the customer’s NINO
  • select ’OK’. You will be taken to the ‘Applicant Details - Applicant 1’ screen

Note: If the ‘Signals’ screen displays, select ‘OK’.

  • select ‘Wk1’ on the toolbar. You will be taken to the ‘Work Details - Applicant 1’ screen

Note: If you need to update the employer’s phone number for claimant 2, select ‘Wk2’ rather than ‘Wk1’ on the toolbar.

  • enter the employer’s phone number in the ‘Tel. No’ field
  • select ‘OK’. You will be taken to the ‘Amend Finish’ screen
  • do not complete the ‘Amend Finish’ screen at this point, just return to the guidance you were previously following.