TCM1000259 - How to check if a household breakdown is recorded
Version 1.0
Changes to previous version - new guidance
Step 1
On the ‘Function Menu’
- select ‘Application’ on the toolbar
- select ‘Correction’ from the options available you will be taken to the ‘Key Entry Data - Applicant’ screen
- enter the customer’s NINO
- select the ‘All’ checkbox and select ‘OK’ you will be taken to the ‘Select Application’ screen
- select the relevant claim to highlight it
- select ‘OK’ you will be taken to the ‘Amend Application - Applicant Details’ screen
- select ‘Household Details’ from the toolbar
- the ‘Household End Reason’ field will show ‘Household Breakdown’ if a Household End has been applied
If the reason ‘Household Breakdown’ is not shown in the ‘Household End Reason’ field
- a household breakdown date has not been recorded for this application
If the reason ‘Household Breakdown’ is shown in the ‘Household End Reason’ field
- a household breakdown date has been recorded, the date in the ‘Household End Date’ field will show the date of the Household breakdown