TCM1000261 - How to complete a CA8288 for an International case only

Version 2.0

Changes to previous version - amendment to guidance title and step 5.

Step 1

Fully complete part 1 of the form CA8288 in the following way, go to Step 2.

Step 2

Complete the ‘NTC trace request’ section as follows

  • place a tick in the ‘MU286101’ field
  • leave the ‘Unique ID (STU Use Only)’ field blank
  • enter today’s date in the ‘Date’ field
  • leave the ‘Time’ field blank
  • enter your first name and surname in the ‘Original operator’ field
  • in the ‘Office address’ field, enter (This content has been withheld because of exemptions in the Freedom of Information Act 2000)
  • leave the ‘Office Code’ field blank
  • enter your full work phone number, including STD code in the ‘Telephone’ field
  • enter your full work fax number, including STD code in the ‘Fax’ field

Note: If you’re dealing with a NINO request, don’t select the ‘Supervisor’ checkbox. Your line manager will complete this.

Note: If you’re dealing with a NONO request, select the ‘Supervisor’ checkbox.

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Step 3

Complete the ‘Details provided by claimant’ section a follows

  • enter the title in the ‘Title’ field
  • leave the ‘NI Number’ field blank
  • enter the customer’s surname in the ‘Surname’ field
  • enter the customer’s first names in the ‘First name(s)’ field

Note: If the surname or first names are too long to fit in the respective fields then enter as much as you can in those fields and the remainder in the ‘Further information’ field.

  • enter the full current address, including postcode if known in the ‘Address current’ field
  • enter all known previous names in the ‘Previous names(s)’ field
  • enter the last known full previous address, including postcode in the ‘Previous address’ field
  • go to Step 4.

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Step 4

Complete the ‘Details found on NTC trace - if different’ section as follows

  • enter the title in the ‘Title’ field
  • leave the ‘NI Number’ field blank
  • enter the customer’s surname in the ‘Surname’ field
  • enter the customer’s first names in the ‘First name(s)’ field

Note: If the surname or first names are too long to fit in the respective fields then enter as much as you can in those fields and the remainder in the ‘Further information’ field.

  • enter the full current address, including postcode if known in the ‘Address current’ field
  • go to Step 5.

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Step 5

Complete the ‘Additional Information’ section as follows

  • enter the partner’s NINO in the ‘Partner NINO’ field

Note: Leave blank where the customer is claiming under Derived Rights and their partner (if they have one) does not have a NINO.

  • place a tick in ‘True’ field for ‘Claimant stated that they have never had a NINO’

Note: You should’ve already confirmed with the customer that they’ve never had a NINO.

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Step 6

Complete the ‘Further information’ field as follows

  • in the ‘Further information’ field state the reason the customer doesn’t have a NINO or NONO and also the remainder of the first name or surname which couldn’t be entered in the respective fields because they contained too many characters.

If you’re requesting a NONO

  • email the CA8288 to your line manager for them to complete the ‘Supervisor’ checkbox
  • forward the completed CA8288 by email to the designated STU mailbox (This content has been withheld because of exemptions in the Freedom of Information Act 2000) . You’ve now completed the CA8288.

If you’re requesting a NINO

  • send the completed CA8288 form as an attachment by email to your line manager for checking together with the casepapers
  • go to Step 7.

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Step 7

Your line manager will check the case.

If they’re satisfied that the NINO referral is correct

  • they’ll select the ‘Supervisor’ checkbox
  • they’ll forward the completed CA8288 by email to the designated STU mailbox (This content has been withheld because of exemptions in the Freedom of Information Act 2000)  
  • they’ll pass the casepapers back to you. You’ve now completed the CA8288.

If they decide that further information is required, they’ll return the referral back to you together with the casepapers with clear instructions on what to do next.