TCM1000283 - How to check if the customers payments have been reduced because their net entitlement has been reduced

Version 1.0

Changes to previous version - new guidance

Step 1

On the ‘Function’ menu

  • select ‘Award’ from the options available
  • select ‘View’. You will be taken to the key entry data screen
  • enter the customer’s NINO
  • select ‘Latest’
  • select ‘OK’. You will be taken to the latest award
  • select ‘View Calculation’. You will be taken to the ‘View Calculation’ screen
  • select ‘View Taper Calcs’. You will be taken to the ‘View Taper Calcs’ screen
  • make a note of the payments that are currently made to the customer
  • select ‘Cancel’ three times to return to the key entry screen
  • select ‘All’
  • select ‘OK’. You will be taken to the ‘Award Summary’ screen
  • select the previous award version from the one you’ve just viewed
  • select ‘View Calculation’. You will be taken to the ‘View Calculation’ screen
  • select ‘View Taper Calcs’. You will be taken to the ‘View Taper Calcs’ screen
  • compare the entitlements from the latest award to the previous version.