TCM1000285 - How to use View Award to identify if a claim was incorrectly backdated when it was captured
Step 1
Note: If you receive an error message informing you that you’re denied access to details for that customer, follow the guidance in TCM0068160
On the ‘Function’ menu
- select ‘Award’ from the options available
- select ‘View’. You will be taken to the key entry data screen
- enter the customer’s NINO
- select ‘All’
- select ‘OK’. You will be taken to the ‘Select Award’ screen
- highlight the earliest entry
- select ‘OK’. You will be taken to the Award Summary screen
- select ‘View Calculation’. You will be taken to the ‘View Calculation’ screen
- select ‘View Elements’. You will be taken to the ‘View Elements’ screen
- make a note of the dates and elements that were in payment at that time to the customer
- select ‘Cancel’ three times
- select the next award versions of that tax year
- select ‘OK’
- select ‘View Calculation’. You will be taken to the ‘View Calculation’ screen
- select ‘View Elements’. You will be taken to the ‘View Elements’ screen
- make a note and compare the details of the previous award version against this version.
Note: complete this action for each award version of the tax year that has an overpayment and which is being queried by the customer. Identify any change of circumstances.