TCM1000300 - How to remove a child or young person from a pre-award claim
Version 2.0
Changes to previous version - amended guidance. Multiple amendments made
Step 1
On the ‘Function Menu’
- select ‘Application’ on the toolbar
- select ‘Capture Current’ from the options available. You will be taken to the ‘Key Entry Data’ screen
- enter the customer’s NINO
- select ‘OK’
- on the toolbar select ‘CH’, you will be taken to the ‘Children’ screen.
Note: You will have to decide if you need to keep a record of the children you are removing. For example, if you are dealing with a complex or compliance case.
If you need to keep a record of the child or young person you are removing from the claim, go to Step 2.
If you don’t need to keep a record of the child or young person you are removing from the claim, go to Step 3.
Step 2
To keep a record of the child or young person you are removing from the claim
- copy the screen
Note: On the keyboard this can be done by using the ‘Alt’ and the ‘PrtSc’ keys together to paste the image onto a Word document.
- print the page and keep the print with the manual file
- go to Step 3.
Step 3
Check for childcare
- on the ‘Children’ screen highlight the relevant child
- select ‘Edit’ on the top toolbar
- select ‘Amend’ from the options available, you will be taken to the ‘Amend Child Details’ screen
- check if the ‘In Childcare’ box is ticked.
If the ‘In Childcare’ box isn’t ticked
- select the ‘Cancel’ button
- go to Step 4.
If the ‘In Childcare’ box is ticked and you removing the only child on the claim
- select ‘Cancel’
- go to Step 4.
If the ‘In Childcare’ box is ticked and there are other children on the claim
- update Application Notes that childcare charges applied to this child or contact the customer to obtain a revised amount for childcare charges if the guidance you have been following tells you to
- select ‘Cancel’
- go to Step 4.
Step 4
To remove the child or young person from the claim
- on the ‘Children’ screen highlight the relevant child or young person
- select ‘Edit’ on the top toolbar
- select ‘Delete’ from the options
- select ‘yes’ in the message box
- where you need to remove more than one child or young person from the claim repeat the above actions for each child or young person you wish to remove
- where you remove all the children or young persons on the claim and there is a Child Benefit number present this must be deleted
- select ‘Sm’ on the toolbar
- on the summary screen put a note in the ‘Application Notes’ field recording your action
- select ‘OK’
- where the message ‘Application will be processed. Do you wish to Proceed’ is displayed, select the ‘Proceed’ button.