TCM1000324 - How to check if a claim is a single or joint claim
Version 1.0
Changes to previous version - new guidance
Step 1
On the ‘Function Menu’
- select ‘Renewal’ from the toolbar
- select ‘View S17 Details’ from the options available. You will be taken to the ‘Key Entry Data - Renewals’ screen
- enter the customer’s NINO
- select the ‘All’ checkbox
- select ‘OK’.
If you are taken to the ‘Select Household’ screen
- select the relevant household
- select ‘OK’.
If you are taken to the ‘Select S17 Period’ screen
- select the relevant award
- select ‘OK’. You will be taken to the ‘View Section 17 - Current Position’ screen
- check if the claim is a single or joint claim