TCM1000331 - How to calculate how much the customer has repaid since 18/01/2010
Version 1.0
Changes to previous version - new guidance.
Step 1
On the ‘Function Menu’
- select ‘Household’ on the toolbar
- select ‘View Account’ from the options available. You’ll be taken to the ‘Key Entry Data - Applicant’ screen
- enter the customer’s NINO
- select the ‘All’ checkbox
- select ‘OK’.
If you’re taken to the ‘Select Award’ screen
- select the award with the household breakdown
- select ‘OK’. You will be taken to the ‘View Award Period Summary’ screen
- go to Step 2.
If you’re taken straight to the ‘View Award Period Summary’ screen, go to Step 2.
Step 2
On the ‘View Award Period Summary’ screen
- check for an amount in the ‘Payment In’ field
- select ‘Postings’. You’ll be taken to the ‘Postings’ screen
- check the ‘Postings’ field for any payments in received after 18/01/2010
- to calculate how much the customer has repaid since 18/01/2010, add together all the payments in received after this date.