TCM1000368 - How to check if a Payment Suspension has been set
Version 1.0
Changes to previous version - new guidance.
Step 1
On the ‘Function Menu’
- select ‘Payments’ on the toolbar
- select ‘Maintain Payment Suspension’ from the options available. You’ll be taken to the ‘Key Entry Data - Applicant’ screen
- enter the customer’s NINO
- select the ‘All’ checkbox
- select ‘OK’.
If you’re taken to the ‘Select Household’ screen
- select the relevant household
- select ‘OK’. You’ll be taken to the ‘Maintain Payment Suspension’ screen
- go to Step 2.
If you’re taken straight to the ‘Maintain Payment Suspension’ screen, go to Step 2.
Step 2
Any ‘Payment Suspensions’ currently set will be shown in the ‘Suspensions currently set’ field.