TCM1000380 - How to amend the Connexions end date

Version 1.0

Changes to previous version - new guidance

Step 1

On the ‘Function Menu’

  • select ‘Application’ on the toolbar
  • select the ‘Change of Circumstances’ from the options available. You will be taken to the ‘Key Entry Data - Applicant’ screen
  • enter the customer’s NINO
  • select the ‘latest’ checkbox
  • select ‘OK’ You will then be taken to the ‘Change of Circumstances’ function.

If you are taken to the ‘Select Household’ screen

  • select the relevant claim
  • select ‘OK’. You will be taken to the ‘Applicant Details’ screen
  • go to Step 2.

If you are taken to the ‘Select Application’ screen

  • select the relevant claim
  • select ‘OK’. You will be taken to the ‘Applicant Details’ screen
  • go to Step 2.

If you are taken straight to the ‘Applicant Details’ screen, go to Step 2.

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Step 2

On the ‘Applicant Details’ screen

  • select ‘Ch’ on the toolbar menu. You will be taken to the ‘Child Details’ screen
  • select the child that the change relates to
  • select ‘Correction’. You will be taken to the ‘Correction Child’ screen

  • amend the date in the ‘Connexions End‘ date field to the day before the date the child or young person

    • started paid work of 24 hours weekly
    • started receiving Income Support, income-based Jobseeker’s Allowance, income-related Employment and Support Allowance, Incapacity Benefit or tax credits in their own right
    • ceases to be registered with qualifying body
    • returned to full-time non-advanced education or approved training
  • select ‘OK’. You will be taken back to the ‘Child Details’ screen
  • select ‘OK’. You will be taken to the ‘Amend Finish’ screen.

If you are trying to enter a further period of Connexions and the system is not recognising the latest period

To calculate and apply the second period of Connexions you need to carry out the following steps.

  • apply the start date in the Connexions field and the end date should self populate (take note of the end date that the system self populates)
  • delete the start and end dates you have entered in the Connexions field for the second period of Connexions
  • in the FTNAE field you then apply the start date and tick the history tab to amend the include from date of the second period of Connexions, select ‘ok’ in the first box where you applied the start date of the second period of Connexions. You also need to apply an end date to the second period of Connexions with the date populated as above
  • apply the changes and add a retained household note stating that you have applied the second period of Connexions as FTNAE as a workaround (this note should never be deleted)

Note(This content has been withheld because of exemptions in the Freedom of Information Act 2000) You will need Auth S18 to apply changes if the changes are being backdated to a PY Tax year.