TCM1000395 - How to check if a customer is subject to immigration control

Version 1.0

Changes to previous version - new guidance.

Step 1

On the ‘Function Menu’

  • select ‘Application’ on the toolbar
  • select ‘View’ from the options available. You’ll be taken to the ‘Key Entry Data’ screen
  • enter the customer’s NINO in the ‘NINO’ field
  • select the ‘All’ checkbox
  • select ‘OK’.

If you’re taken to the ‘Select Individual’ screen

  • select the relevant claim
  • select ‘OK’. You will be taken to the ‘Application Summary’ screen
  • go to Step 2.

If you’re taken to the ‘Select Application’ screen

  • select the relevant claim
  • select ‘OK’. You’ll be taken to the ‘Application Summary’ screen
  • go to Step 2.

If you’re taken straight to the ‘Application Summary’ screen, go to Step 2.

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Step 2

On the ‘Application Summary’ screen

  • select ‘VH’ on the toolbar. You’ll be taken to the ‘Applicant 1’ screen
  • check the entry next to ‘UK National’ under ‘Additional Details’.

If UK National is shown as ‘No’, this indicates the customer is subject to immigration control (STIC)

  • make a note of the customer’s immigration status on form TC648
  • go to Step 3.

If UK National is shown as ‘Yes’, this indicates the customer isn’t subject to immigration control

  • make a note of the customer’s immigration status on form TC648
  • go to Step 3.

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Step 3

On the ‘Applicant 1’ screen

  • select ‘Ap 2’ on the toolbar. You will be taken to the ‘Applicant 2’ screen
  • check the entry next to ‘UK National’ under ‘Additional Details’.

If UK National is shown as ‘No’, this indicates the customer is subject to immigration control (STIC), make a note of the customer’s immigration status on form TC648.

If UK National is shown as ‘Yes’, this indicates that the customer isn’t subject to immigration control, make a note of the customer’s immigration status on form TC648.