TCM1000429 - How to update a customer’s address
Version 1.0
Changes to previous version - new guidance.
Step 1
On the ‘Function Menu’
- select ‘Application’ on the toolbar
- select ‘Correction’ from the options available. You’ll be taken to the ‘Key Entry Data - Applicant’ screen
- enter the customer’s NINO
- select the ‘Latest’ checkbox
- select ‘OK’.
If you’re taken to the ‘Select household’ screen
- select the relevant claim
- select ‘OK’. You’ll be taken to the ‘Applicant Details’ screen
- go to Step 2.
If you’re taken to the ‘Select Application’ screen
- select the relevant claim
- select ‘OK’. You’ll be taken to the ‘Applicant Details’ screen
- go to Step 2.
If you’re taken straight to the ‘Applicant Details’ screen, go to Step 2.
Step 2
On the ‘Applicant Details’ screen
- select ‘Address’. You’ll be taken to the ‘Address Change’ screen
- enter the postcode and house identifier
- select ‘Quick’.
If the Address Wizard finds at least one match
- you’ll be taken to the ‘Select Address’ screen
- select the correct address. The address will populate in the ‘Address Details’ field
- go to Step 5.
If the message ‘There are no matching addresses’ displays
- select ‘OK’
- go to Step 3.
Step 3
On the ‘Address Change’ screen
- enter the full address in the ‘Address’ field
- enter the postcode in the ‘Postcode’ field
- select ‘Advanced’.
If the message ‘There are no matching addresses’ displays
- select ‘OK’
- check the address is entered correctly
- select ‘OK’ to accept the address
- go to Step 4.
If the Address Wizard finds at least one match
- you’ll be taken to the ‘Select Address’ screen
- select the correct address. The address will populate in the ‘Address Details’ field
- go to Step 4.
If the message ‘There are more than 25 matching addresses’ displays
- select ‘OK’. You will be taken to the ‘Select Address’ screen
- select the correct address. The address will populate in the ‘Address Details’ field
- go to Step 4.
Step 4
If the ‘RLS’ checkbox is selected and you’ve entered a new address
- un-select the ‘RLS’ checkbox
- select ‘OK’
- go to Step 5.
If the ‘RLS’ checkbox isn’t selected
- select ‘OK’
- go to Step 5.
Step 5
Note: If the claim is a joint claim, you’ll be prompted to make the change for both customers
Select ‘Yes’ or ‘No’, as appropriate. You’ll be taken to the ‘Applicant Details’ screen
- select ‘OK’. You’ll be taken to the ‘Amend Finish’ screen.