TCM1000436 - How to remove summary failure details from a pre-award claim

Version 1.0

Changes to previous version - new guidance.

Step 1

Note: The two screens to remove information from are the ‘Work Details’ and ‘Child(ren) Details’ screens

  • document all details from these screens on the form TC648
  • print off the relevant screens
  • delete the details.

If only one customer is working and work details need removing

  • access the ‘Payment’ screen
  • remove the tick in the ‘WTC Recipient’ and ‘Payment Frequency’ fields.

If there is more than one child on the claim and the details are being removed, delete only the failed child’s details.

If there is only one child on the claim and the details are being removed

  • delete the child details
  • delete the ‘Child Reference’ number
  • access the ‘Payment’ screen
  • remove the tick in the ‘CTC Recipient’ and ‘Payment Frequency’ fields.