TCM1000439 - How to remove a dispute marker from an award
Version 1.0
Changes to previous version - new guidance.
Step 1
On the ‘Function Menu’
- select ‘Household’ on the toolbar
- select ‘View Overpayment’ from the options available. You’ll be taken to the ‘Key Entry Data - Applicant’ screen
- enter the customer’s NINO
- select the ‘All’ checkbox
- select ‘OK’.
If you’re taken to the ‘Select Award’ screen
- select the relevant award
- select ‘OK’. You’ll be taken to the ‘View Overpayment’ screen
- go to Step 2.
If you’re taken straight to the ‘View Overpayment’ screen, go to Step 2.
Step 2
On the ‘View Overpayment’ screen
- select ‘Maintain Dispute’. You’ll be taken to the ‘Maintain Dispute’ screen
- select ‘Decision Correct’ from the ‘Resolution Reason’ field
- select ‘OK’. You’ve removed the dispute marker from the award.