TCM1000449 - How to check that an award version has been created on a Compliance case

Version 1.0

Changes to previous version - new guidance.

Step 1

On the ‘Function Menu’

  • select ‘Application’ on the toolbar
  • select ‘View’ from the options available. You’ll be taken to the ‘Key Entry Data - Applicant’ screen
  • enter the customer’s NINO
  • select the ‘All’ checkbox
  • select ‘OK’.

If you’re taken to the ‘Select Application’ screen

  • select the appropriate claim
  • select ‘OK’. You’ll be taken to the ‘Application Summary’ screen
  • go to Step 2.

If you’re taken to the ‘Select Application Version’ screen

  • select the appropriate version
  • select ‘OK’. You’ll be taken to the ‘Application Summary’ screen
  • go to Step 2.

If you’re taken straight to the ‘Application Summary’ screen, go to Step 2.

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Step 2

On the ‘Application Summary’ screen

Note: If the message ‘Application under enquiry’ displays, select ‘OK’.

  • select ‘File’ on the toolbar
  • select ‘Next’ from the options available. You’ll be taken to the ‘Function Menu’
  • select ‘Award’ on the toolbar
  • select ‘View’ from the options available. You’ll be taken to the ‘Award Summary’ screen.

Note: If the message ‘Application under enquiry’ displays, select ‘OK’.

If the message ‘No matching record found for Award Version table’ displays, a payment schedule hasn’t been set up for the award version.

If no message displays, a payment schedule has been set up for the award version.