TCM1000475 - How to make sure the customer provides the correct identification when requesting an Enquiry Centre appointment

Version 1.0

Changes to previous version - new guidance.

Step 1

Note: The customer will need to provide two forms of identification before an appointment at the Enquiry Centre can be undertaken. One must contain a picture of themselves and the second must contain their own name and current home address.

Examples of acceptable forms of identification are

• current passport or identity card
• current photo driving licence
• current student card
• employment pass
• identity card for foreign nationals
• utility bill for gas, electric or council tax dated within the last three months
• citizen card
• national health service card
• national savings or building society pass book
• current local authority or housing association rent book

Note: We don’t accept rent books from private landlords.

• UK residence permit
• life assurance or insurance policies
• divorce or annulment papers
• cheque book, if the customer’s address is shown.

Note: This list isn’t exhaustive.