TCM1000486 - How to check for payments made by the tax credits computer

Version 1.0

Changes to previous version - new guidance.

Step 1

On the ‘Function Menu’

  • select ‘Household’ on the toolbar
  • select ‘View Account’ from the options available. You will be taken to the ‘Key Entry Data - Applicant’ screen
  • enter the customer’s NINO
  • select the ‘All’ checkbox
  • select the ‘Schedule’ checkbox
  • select ‘OK’. You will be taken to the ‘Select Award’ screen

Note: A message may display stating you are denied access to that customer’s details. If this happens, follow the guidance in TCM0068160.

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Step 2

On the ‘View Award Period Summary’ screen

  • select the appropriate award

Note: This will usually be the latest award.

  • make a note of whether the award is for this tax year or not

then

If you are a member of the Manual Payments Team, go to Step 3.

If you aren’t a member of the Manual Payments Team, go to Step 4.

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Step 3

Check for any payments made

  • select ‘Postings’. You will be taken to the ‘View Award Period Postings’ screen

  • check the following postings in the ‘Posting Types’ and ‘Descriptions’ field

    • BPOW (BACS Payment Out for WTC)
    • BPOC (BACS Payment Out for CTC)
    • BPOM (BACS Payment Out Multiple)
    • GPOW (Giro Payment Out for WTC)
    • GPOC (Giro Payment Out for CTC)
    • GPOM (Giro Payment Out Multiple)
    • MGPW (Manual Giro Payment WTC)
    • MGPC (Manual Giro Payment CTC)
    • MGPM (Manual Giro Payment Multiple)

Note: A user requested payment will show as BPOW, BPOC, BPOM, GPOW, GPOC or GPOM. The ‘View Direct Payment Schedule - Household’ screen will show if any of these posting types are user requested payments. For these types there will not be a due date shown in the ‘Due Date’ column.

Note: A user requested payment will be paid by BACS from April 2011 where account details are available in function ‘Amend Application’.

  • make a note as you find them of the

    • issued date
    • amount of CTC and/or WTC

    and

    • whether they have been posted

Notes: For BPOM and MGPM postings double click on the posting. You will be taken to the ‘Details’ screen. Note the breakdown between WTC and CTC. If the split between WTC and CTC is not recorded, work out the percentage of the total award for each tax credit and apportion the manual payment accordingly (tax credits award divided by the total award multiplied by 100).

  • return to the guidance you were previously following.

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Step 4

Check for any payments issued by the tax credits computer

  • select ‘Postings’. You will be taken to the ‘View Award Period Postings’ screen
  • make a note of the payments in the WTC and CTC columns
  • select the earliest posting in the award period
  • work upwards checking for the following postings in the ‘Posting Types’ and ‘Descriptions’ field

  • select each posting in turn

    • BPOW (BACS Payment Out for WTC)
    • BPOC (BACS Payment Out for CTC)
    • BPOM (BACS Payment Out Multiple)
    • GPOW (Giro Payment Out for WTC)
    • GPOC (Giro Payment Out for CTC)
    • GPOM (Giro Payment Out Multiple)
    • MGPW (Manual Giro Payment WTC)
    • MGPC (Manual Giro Payment CTC)
    • MGPM (Manual Giro Payment Multiple)

    Note: A user requested payment will show as BPOW, BPOC, BPOM, GPOW, GPOC or GPOM. The ‘View Direct Payment Schedule - Household’ screen will show if any of these posting types are user requested payments. For these types there will not be a due date shown in the ‘Due Date’ column.

    Note: A user requested payment will be paid by BACS from April 2011 where account details are available in function ‘Amend Application’.

  • if the message ‘No information available. Payment has not yet been issued’ displays, make a note of the

    • posting date

    and

    • amount

Note: Repeat this for all the postings.

then, when you have checked all the postings

  • select ‘Schedule’. You will be taken to the ‘View Direct Payment Schedule’ screen
  • go to Step 5.

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Step 5

For each posting where the message ‘No information available. Payment has not yet been issued’ displayed on the ‘View Direct Payment Schedule’ screen

  • find the entries with an ‘Issued Date’ and ‘Net Amount’ the same as the ‘Posting Date’ for those postings noted above
  • select each equivalent entry
  • return to the guidance you were previously following.