TCM1000487 - How to check if payments are being made by the tax credits computer

Version 1.0

Changes to previous version - new guidance.

Step 1

If you are on the ‘Function Menu’, go to Step 2.

If you are already on the ‘Award Summary’ screen

select ‘Navigate’ on the toolbar
select ‘View Household Account’ from the options available. You will be taken to the ‘View Award Period Summary - Household’ screen
select either the ‘Postings’ or ‘Schedule’ checkbox, as appropriate
return to the guidance you were previously following.

On the ‘Function Menu’

select ‘Household’ on the toolbar
select ‘View Account’ from the options available. You will be taken to the ‘Key Entry Data - Applicant’ screen
enter the customer’s NINO
select the ‘All’ checkbox
select either the ‘Postings’ or ‘Schedule’ checkbox, as appropriate
select ‘OK’.

Note: A message may display stating you are denied access to that customer’s details. If this happens, follow the guidance in TCM0068160.

If the message ‘There are no awards for this individual’ displays, no award and therefore payment has been made to the customer.

If the message ‘There are no awards for this individual’ doesn’t display

If you are taken to the ‘Select Award’ screen

select the relevant award
select ‘OK’. You will be taken to the ‘View Award Period Summary - Household’ screen
go to Step 4.

If you are taken straight to the ‘View Award Period Summary - Household’ screen, go to Step 4.

On the ‘View Award Period Summary - Household’ screen

select the appropriate tax year, for example ‘CY’
select ‘OK’. You will be taken to either the ‘View Award Period Postings’ or the ‘Direct Payment Schedule’ screen
return to the guidance you were previously following.