TCM1000500 - How to check if a claim is ceased due to Universal Credit (UC)
Step 1
On the ‘Function Menu’
- select ‘Application’ on the tool bar
- select ‘View’ from the options available. You will be taken to the ‘Key Entry data’-Applicant’ screen
- enter the customer’s NINO
- select the ‘all’ check box
- select OK
If you are taken to the ‘Select Application Version’ screen
- select the relevant application
- select ‘OK’. You will be taken to the ‘Application Summary’ screen
- go to Step 2
If you are taken straight to the ‘Application Summary’ screen, go to Step 2.
Step 2
If you receive a ‘pop up’ box with ‘Universal Credit’ and a date
- the claim has ceased because the customer has claimed Universal Credit (UC)
If you do not receive a ‘pop up’ box with ‘Universal Credit’ and a date
- the claim has not ceased due to Universal Credit being claimed