TCM1000511 - How to check payments in when the customer has a time to pay (TTP) arrangement

Version 1.0

Changes to previous version - new guidance.

Step 1

On the ‘Function Menu’

  • select ‘Household’ on the toolbar
  • select ‘View Account’ from the options available. You’ll be taken to the ‘Key Entry Data’ screen
  • enter the customer’s NINO
  • select the ‘All’ checkbox
  • select the ‘Summary’ screen
  • select ‘OK’. You’ll be taken to the ‘Select Award’ screen
  • select the relevant award period that you’ve identified as having a TTP in place
  • select ‘OK’. You’ll be taken to the ‘View Award Period Summary’ screen
  • select ‘Postings’. You’ll be taken to the ‘View Award Period Postings’ screen
  • check the ‘Posting Date’ and ‘Amounts’ fields in the ‘Postings’ list box for payments in.

Note: Payments in will have a description of ‘Payment In from claimant to pay CTC (or WTC) debt’.