TCM1000517 - How to check if there are any previous year or earlier ‘Finalised’ awards that require a TC602 manual award notice issuing

Version 1.0

Changes to previous version - new guidance.

Step 1

On the ‘Function Menu’

  • select ‘Award’ on the toolbar
  • select ‘View’ from the options available. You will be taken to the ‘Key Entry Data’ screen
  • enter the customers NINO
  • select the ‘All’ checkbox
  • select ‘OK’. You will be taken to the ‘Select Award’ screen
  • check if there are any previous year (PY) or earlier awards that have ‘Finalised’ in the ‘Award Type’ column.

Note: Repeat this action for each tax year.

Note: Only check awards for the household that the customer is disputing or complaining about. Any notices for any previous single or joint households don’t need to be considered when following this guidance.

Note: The definition of a ‘Finalised’ award is 

* ‘Final Act’ 
* ‘Final Man’
* ‘Final As Act’
* ‘Final Est’.

If there are any PY or earlier awards that have ‘Finalised’ in the ‘Award Type’ column

  • select ‘Cancel’. You will be taken back to the ‘Key Entry Data’ screen
  • select ‘Cancel’. You will be taken back to the ‘Function Menu’
  • go to Step 2.

If there aren’t any PY or earlier awards that have ‘Finalised’ in the ‘Award Type’ column, a TC602 manual award notice doesn’t need issuing for any ‘Finalised’ awards.

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Step 2

On the ‘Function Menu’

  • select ‘Household’ on the toolbar
  • select ‘View Notes’ from the options available. You will be taken to the ‘Key Entry Data’ screen
  • enter the customer’s NINO
  • select the relevant checkbox
  • select ‘OK’.

If you’re taken to the ‘Select Household’ screen

  • select the relevant household
  • select ‘OK’. You will be taken to the ‘View Notes’ screen where you can view the notes and expand them by selecting them and then selecting ‘OK’
  • go to Step 3.

If you’re taken straight to the ‘View Notes’ screen, you can view the notes and expand them by selecting them and then selecting ‘OK’, go to Step 3.

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Step 3

Check Household Notes for any messages relating to ‘Section 18 Re-Finalisation’ action being carried out on each of the ‘Finalised’ awards you have identified.

Note: If Section 18 action has been carried out on a particular tax year there will be a retained Household Note stating that a form TC953, TC954 or TC957D has been issued.

If there is a Household Note relating to ‘Section 18 Re-Finalisation’ action being carried out on a particular tax year, a TC602 manual award notice doesn’t need issuing for that particular ‘Finalised’ award.

If there isn’t a Household Note relating to ‘Section 18 Re-Finalisation’ action being carried out on a particular tax year 

  • select ‘Cancel’. You will be taken back to the ‘Function Menu’
  • select ‘Award’ on the toolbar
  • select ‘View’ from the options available. You will be taken to the ‘Key Entry Data’ screen
  • enter the customers NINO
  • select the ‘All’ checkbox
  • select ‘OK’. You will be taken to the ‘Select Award’ screen
  • go to Step 4.

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Step 4

For each PY or earlier tax year, check if the latest ‘Finalised’ award has a corresponding date in the ‘Issue Date’ column.

If there is a corresponding date in the ‘Issue Date’ column, a TC602 manual award notice doesn’t need issuing for the ‘Finalised’ award.

If there isn’t a corresponding date in the ‘Issue Date’ column

  • double click on the latest ‘Finalised’ award. You will be taken to the ‘Award Summary’ screen
  • select ‘Reconciliation’
  • go to Step 5.

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Step 5

If you’re taken to the ‘Reconciliation Details’ screen

  • select ‘Overpayment Details’. You will be taken to the ‘Overpayment Details - Sterling’ screen
  • go to Step 6.

If you’re taken to the ‘Reconciliation and Cross Year Recovery Details’ screen

  • make a note of any amount shown in the ‘Net Working Tax Credit overpayment’ column
  • select ‘Cancel’. You will be taken back to the ‘Award Summary’ screen
  • select the Child Tax Credit (CTC) award in the ‘Tax Credit Type’ column
  • select ‘Reconciliation’. You will be taken to the ‘Reconciliation and Cross Year Recovery Details’ screen
  • make a note of any amount shown in the ‘Net Child Tax Credit overpayment’ column
  • go to Step 7.

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Step 6

Note: If an overpayment exists for this tax year it will be shown as ‘Overpayment in this year (M)’.

If there is an overpayment of tax credits shown under ‘Description’ for the ‘Finalised’ award you are checking

  • select ‘Cancel’. You will be taken back to the ‘Reconciliation Details’ screen
  • select ‘Cancel’. You will be taken back to the ‘Award Summary’ screen
  • select ‘Cancel’. You will be taken back to the ‘Select Award’ screen
  • go to Step 8.

If there isn’t an overpayment of tax credits shown under ‘Description’ for the ‘Finalised’ award you are checking, a TC602 manual award notice doesn’t need issuing for the ‘Finalised’ award.

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Step 7

If you have made a note of an overpayment amount either in the ‘Net Child Tax Credit overpayment’ column or the ‘Net Working Tax Credit overpayment’ column

  • select ‘Cancel’. You will be taken back to the ‘Award Summary’ screen
  • select ‘Cancel’. You will be taken back to the ‘Select Award’ screen
  • go to Step 8.

If you haven’t made a note of an overpayment amount either in the ‘Net Child Tax Credit overpayment’ column or the ‘Net Working Tax Credit overpayment’ column, a TC602 manual award notice doesn’t need issuing for the ‘Finalised’ award.

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Step 8

On the ‘Select Award’ screen, check if there are any other ‘Finalised’ awards, before the ‘Finalised’ award you are looking at that have a corresponding date in the ‘Issue Date’ column.

Note: Repeat this action for each tax year.

If there are other ‘Finalised’ awards, before the ‘Finalised’ award you are looking at that have a corresponding date in the ‘Issue Date’ column, go to Step 9.

If there aren’t any other ‘Finalised’ awards, before the ‘Finalised’ award you are looking at that have a corresponding date in the ‘Issue Date’ column 

  • select ‘Cancel’. You will be taken back to the ‘Key Entry Data’ screen
  • select ‘Cancel’. You will be taken back to the ‘Function Menu’
  • go to Step 11.

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Step 9

On the ‘Select Award’ screen

  • double click on the latest ‘Finalised’ award that doesn’t have a date in the ‘Issue Date’ column. You will be taken to the ‘Award Summary’ screen
  • make a note of the Child Tax Credit (CTC) award amount
  • make a note of the Working Tax Credit (WTC) award amount
  • select ‘Cancel’. You will be taken back to the ‘Select Award’ screen
  • double click on the ‘Finalised’ award that does have a date in the ‘Issue Date’ column. You will be taken to the ‘Award Summary’ screen
  • make a note of the CTC award amount
  • make a note of the WTC award amount
  • compare the CTC and WTC award amounts for both ‘Finalised’ awards to check if they are the same.

Note: Repeat this action for each tax year.

If the award amounts for both ‘Finalised’ awards are the same, a TC602 manual award notice doesn’t need issuing for the ‘Finalised’ award.

If the award amounts for both ‘Finalised’ awards aren’t the same

  • check Household Notes to check if the latest ‘Finalised’ award that doesn’t have a date in the ‘Issue Date’ column has already had a TC602 manual award notice issued. For how to do this, use TCM1000067 
  • go to Step 10.

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Step 10

If the latest ‘Finalised’ award that doesn’t have a date in the ‘Issue Date’ column has already had a TC602 manual award notice issued, a TC602 manual award notice doesn’t need issuing for the ‘Finalised’ award.

If the latest ‘Finalised’ award that doesn’t have a date in the ‘Issue Date’ column hasn’t already had a TC602 manual award notice issued, a TC602 manual award notice does need issuing for the ‘Finalised’ award.

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Step 11

On the ‘Function Menu’

  • select ‘Renewal’ on the toolbar
  • select ‘View S17 Details’ from the options available. You will be taken to the ‘Key Entry Data’ screen
  • enter the customers NINO
  • select the ‘All’ checkbox
  • select ‘OK’. You will be taken to the ‘Select S17 Period’ screen
  • select the tax year the unissued ‘Finalised’ award relates to
  • check if ‘Auto-Renewal’ is shown in the ‘Status’ field

Note: The ‘Status’ field will show either ‘Issued (Auto Renewal)’ or ‘Auto Renewed DD/MM/CCYY’.

If ‘Auto-Renewal’ is shown in the ‘Status’ field, a TC602 manual award notice doesn’t need issuing for the ‘Finalised’ award.

If ‘Auto-Renewal’ isn’t shown in the ‘Status’ field 

  • check Household Notes to check if the latest ‘Finalised’ award that doesn’t have a date in the ‘Issue Date’ column has already had a TC602 award notice issued. For how to do this, use TCM1000067 
  • go to Step 12.

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Step 12

If the latest ‘Finalised’ award that doesn’t have a date in the ‘Issue Date’ column has already had a TC602 manual award notice issued, a TC602 manual award notice doesn’t need issuing for the ‘Finalised’ award.

If the latest ‘Finalised’ award that doesn’t have a date in the ‘Issue Date’ column hasn’t already had a TC602 manual award notice issued, a TC602 manual award notice does need issuing for the ‘Finalised’ award.