TCM1000534 - How to remove a dispute marker on a CSSG Debt Pilot case

Version 1.0

Changes to previous version - new guidance

Step 1

On the ‘Function Menu’

  • select ‘Household’ on the toolbar
  • select ‘View Overpayment’ from the options available. You will be taken to the ‘Key Entry Data - Applicant’ screen
  • enter the customers NINO
  • select the ‘All’ checkbox
  • select ‘OK’

If you are taken to the ‘Select Award’ screen

  • highlight the relevant award
  • select ‘OK’. You will be taken to the ‘View Overpayment’ screen
  • go to Step 2.
     

If you are taken straight to the ‘View Overpayment’ screen, go to Step 2. {#}

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Step 2

On the ‘View Overpayment’ screen

  • select the ‘Maintain Dispute’ button. You will be taken to the Maintain Dispute screen
  • select ‘No Dispute’ from the ‘Resolution Reason’ drop down menu
  • select ‘OK’