TCM1000534 - How to remove a dispute marker on a CSSG Debt Pilot case
Version 1.0
Changes to previous version - new guidance
Step 1
On the ‘Function Menu’
- select ‘Household’ on the toolbar
- select ‘View Overpayment’ from the options available. You will be taken to the ‘Key Entry Data - Applicant’ screen
- enter the customers NINO
- select the ‘All’ checkbox
- select ‘OK’
If you are taken to the ‘Select Award’ screen
- highlight the relevant award
- select ‘OK’. You will be taken to the ‘View Overpayment’ screen
- go to Step 2.
If you are taken straight to the ‘View Overpayment’ screen, go to Step 2. {#}
Step 2
On the ‘View Overpayment’ screen
- select the ‘Maintain Dispute’ button. You will be taken to the Maintain Dispute screen
- select ‘No Dispute’ from the ‘Resolution Reason’ drop down menu
- select ‘OK’