TCM1000539 - How to clear a case from the Compliance Failures Worklist
Version 1.0
Changes to previous version - new guidance.
Step 1
To process the application with no amendments.
Enter Interim Single Sign On, select the NTC Service and MU number
- select ‘Worklists’ and ‘Maintain’ to obtain the Compliance Failures Worklist (CFW)
- select ‘Compliance Failures’ from the drop down menu and the relevant MU number
- highlight the relevant case on the CFW.
- select ‘File’
- select ‘Next Function’
- highlight ‘Process Compliance Case’
- select OK
- select ‘Review Decision’ then ‘Risk Considered - Proceed’
- enter ‘Risk Cleared’ in the Reason Box.
- select OK
- select ‘OK’
The system will then release the application for processing and the entry will automatically be deleted from the CFW.
Step 2
To process the application with an amendment.
Amend the claim as appropriate using Function ‘Capture Application’
- using the relevant tabs on the toolbar make the necessary amendments to the claim
- select the SM tab, enter the appropriate standardised message
- select ‘Worklists’ and ‘Maintain’ to access the CFW.
- select the relevant case on the CFW.
- select ‘File’
- select ‘Next Function’
- select ‘Process Compliance Case’
- select ‘OK’
- select the ‘Review Decision’ then ‘Risk Considered - Proceed’
- enter ‘Risk Cleared’ in the Reason box.
- select ‘OK’
- select ‘OK’
The entry will automatically be deleted from the CFW.
Where an amendment has been made, the yield should be recorded on CCMIS.