TCM1000544 - How to check if the customer has more than one claim with different details
Version 1.0
Changes to previous version - new How to.
Step 1
On the ‘Function Menu’
- select ‘Application’ on the toolbar
- select ‘View’ from the options available. You will be taken to the ‘Key Entry Data’ screen in function ‘View Application’
- enter the customer’s NINO in the key entry data screen
- select ‘all’
- select ‘OK’. You will be taken to the ‘Select Application’ screen
- go to Step 2.
Step 2
Select the first award to highlight it
- select ‘OK’. You will be taken to the ‘Select Application Version’ screen
- select the first version to highlight it. You will be taken to the ‘Application Summary’ screen
- select ‘Continue’ and make a note of the bank or household and income details
Note: Repeat this for each version of the award.
- go to Step 3.
Step 3
Select the next award to highlight it
- select ‘OK’. You will be taken to the ‘Select Application Version’ screen
- select the first version to highlight it
- select ‘OK’ button. You will be taken to the ‘Application Summary’ screen
- select ‘Continue’ and make a note of the bank or household and income details. Do this for each version of the award
- compare the details on the two claims.