TCM1000575 - How to mark the Award Declaration as not served
Step 1
On the ‘Function Menu’
- select ‘In Year Finalisation’ on the toolbar
- select ‘Maintain IY Finalisation’ from the options available. You will be taken to the ‘Key Entry Data screen
- enter the customer’s NINO
- select ‘OK’.
If you are taken to the ‘Select individual’ screen
- select the relevant individual that you need to work
- select ‘OK’. You will be taken to ‘Household Details’ screen’ go to Step 2.
If you are taken to the ‘Select household’ screen
- select the relevant household that you need to work
- select ‘OK’. You will be taken to ‘Household Details’ screen’ go to Step 2.
If you are taken straight to the ‘Household Details’ Screen, go to Step 2.
Step 2
On the ‘Household Details’ screen
- select ‘Continue’. You will be taken to the ‘Notice details’ screen
- select either ‘Yes’ or ‘No’ to any warning messages that you may see depending on what action you need to take.
- select a ‘Reason’ from the drop down list, when setting the ‘Not Served’ indicator.
- select ‘OK’ . You will be returned to the ‘Notice Details’ screen
Note: If an appointee is marked as Not Served the In Year S17 Notice will be issued to the claimant(s)
Note: once a Notice has been marked as Not Served and a subsequent In Year S17 Notice issued, any future changes will be made against the latest version of the In Year S17 Notice for that household.