TCM1000582 - How to check for an unprocessed in year S17 work list item

Step 1

On the ‘Function’ Menu

  • select ‘Worklist’ on the toolbar
  • select ‘View Linked Work Items’ from the options available
  • enter the customer’s NI number
  • select ‘OK’

If you’re taken to the ‘Select Household’ screen

  • select the relevant claim
  • select ‘OK’

Note: If an ‘Unprocessed In Year S17’ work list item does display, make a note of the MU number.

Note: If an ‘Unprocessed In Year S17’ work list item does not display, there is not an ‘Unprocessed IYS17’ work list item.