TCM1000618 - How to apply an award recalculation
Step 1
On the ‘Function Menu’
- select ‘Application’ on the toolbar
- select ‘Correction’ from the options available. You will be taken to the ‘Key Entry Data – Applicant’ screen
- enter the customers NINO
- select the ‘All’ checkbox
- select ‘OK’.
If you are taken to the ‘Select Application’ screen
- select the relevant claim
- select ‘OK’. You will be taken to the ‘Applicant Details – Applicant 1’ screen
- go to Step 2.
If you are taken to the ‘Select Application Version’ screen
- select the relevant claim
- select ‘OK’. You will be taken to the ‘Select Application Version’ screen
- go to Step 2.
Step 2
On the ‘Applicant Details – Applicant 1’ screen
- select ‘Cancel’ in the signals box
- select ‘Inc1’ from the toolbar
- enter £0.01 in the ‘Other Income’ field for the CY period
- select ‘OK’
- go to Step 3.
Step 3
Complete the ‘Amend Finish’ screen
- enter today’s date in the ‘Received Date’ field
- select ‘Paper’ as the ‘Source’
- select ‘NTC Error’ as the ‘Reason’
- select ‘OK.