Passport advice and complaints

Contact HM Passport Office (HMPO) for advice or complaints about British passports issued in the UK.

There are different ways to contact HMPO depending on your circumstances.

For questions about visas or immigration, contact UK Visas and Immigration.

If you’re waiting for your new passport

You can get an update by tracking your passport application. You’ll need your application reference number.

You can also check how long passport applications usually take.

If you need advice

For general advice, you can:

Passport Adviceline
Telephone: 0300 222 0000
From outside the UK: +44 (0)300 222 0000
Text relay: 18001 0300 222 0000
Monday to Friday, 8am to 8pm
Saturday, Sunday and UK bank holidays, 9am to 5:30pm
Find out about call charges

HM Passport Office
PO Box 767
Southport
PR8 9PW

If you need a passport urgently

You can pay to use the Fast Track or Online Premium services to get a passport, if you think the standard service will take too long.

If you’ve already applied for a passport and have not received it, do not apply again using the Fast Track or Online Premium services. You will not get your passport sooner or get a refund.

Call the Passport Adviceline if you need to travel urgently because:

  • you need medical treatment
  • a friend or family member is seriously ill or has died
  • you’re working for, or are representing, the government

Passport Adviceline
Telephone: 0300 222 0000
From outside the UK: +44 (0)300 222 0000
Text relay: 18001 0300 222 0000
Monday to Friday, 8am to 8pm
Saturday, Sunday and UK bank holidays, 9am to 5:30pm
Find out about call charges

To make a complaint

To make a complaint, you can either:

HM Passport Office
PO Box 767
Southport
PR8 9PW

Find out more about how to make a complaint.

More information

Find more information about how to:

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