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The government wants to make sure that lenders treat borrowers fairly.
First published during the 2010 to 2015 Conservative and Liberal Democrat coalition government
Research which explored customer perceptions of HMRC educational messages delivered via third party intermediaries
Qualitative research to providing insight into the customer experience of the trial phase of Help to Save.
Qualitative research to understand the customer journey of small, micro and nano businesses that cannot meet their tax liabilities.
Describes what the Consumer Rights Act 2015 aims to achieve and when it came into effect.
First published during the 2015 to 2016 Cameron Conservative government
If you're an electricity producer or energy supplier, find out how to correct errors and what to do if you've paid too little or too much levy.
Employment Appeal Tribunal judgment of Mrs Justice Eady on 20 May 2024.
How we will approach consumer regulation from 1 April 2024.
This report reviews problem debt and how it affects consumers’ decisions about the goods and services they buy.
Price indices, percentage changes and weights for the different measures of consumer price inflation.
This report outlines findings from the British Social Attitudes (BSA) survey about fraud and error in relation to welfare benefits over the years 2016 to 2022.
Guidance for suppliers and dealers.
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