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Consultations and strategy
Data, Freedom of Information releases and corporate reports
Research into the barriers which teachers and school leaders find when using their statutory 'powers to discipline'.
Results of the 2015 Information Management customer survey.
A guide for central government departments, public bodies and private partners on prefix number selection for customer service telephone helplines.
The Customer Equality Reference Group for the Department for Work and Pensions (DWP) acted as a consultative group for the department’s proposals when implementing equality legislation.
This sets out the key points from the HMRC Accounting Officer's assessment of a major government programme.
Service provided by the Environment Agency for boating customers using the Harbour of Rye.
Research to look at the services small and medium enterprises need from HMRC.
Qualitative research to understand customer needs when transferring tax credits overpayment debt to Universal Credit
Research into businesses and individuals' experiences of HMRC.
Annual report on users' perceptions and satisfaction levels of disposability assessment service.
Research with customers whose payment required manual allocation by HMRC.
This report provides an overview of customers’ satisfaction and experience of the service they received from the DWP Child Maintenance Service (CMS) between April 2020 and March 2021.
Findings from the 2014 tax credits panel study looking at customer understanding and experience of the tax credits system, digital services and the transition to Universal Credit.
The latest information from the Crown Commercial Service to help government, public and third sector organisations buy common goods and services.
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