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Departments, agencies and public bodies
News stories, speeches, letters and notices
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Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
Analysis of customer behaviour towards renewal of tax credits.
Research into customer communication preferences relating to potential changes to penalty regimes for Self Assessment and VAT.
Guidance for CCS customers on the changes to CCS commercial agreements and the actions customers need to take on call-off contracts to comply with General Data Protection Regulation
Research on possible changes to the HMRC Customer Survey for 2011 to 2015.
A report to help understand customers’ experience with Property Services.
This report shows Ministry of Justice's (MOJ's) progress towards implementing the government's December 2013 guidance on customer service lines.
First published during the 2010 to 2015 Conservative and Liberal Democrat coalition government
Research into customers' experience of the tax credits helpline using results from the 2009 panel study of tax credits and Child Benefit customers.
A report summarising the results of the SIA's 2022 customer satisfaction survey.
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