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This research explores experiences and information needs of tax credit customers as they make the transition to Universal Credit.
Research into customers’ experience of Charity Commission services.
Research to better understand Self Assessment customers dealing with financial difficulties.
A summary report of findings from the 2nd wave of research on the Green Deal customer journey.
This sets out the key points from the HMRC Accounting Officer's assessment of a major government programme.
Understand the approach HMRC uses to work with large business customers.
A report summarising the results of the SIA's 2021 customer satisfaction survey.
Rules on consumer and business sales contracts under the Unfair Contract Terms Act and Unfair Terms in Consumer Contracts Regulations
Research which explored customer perceptions of HMRC educational messages delivered via third party intermediaries
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