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Employment Tribunal decision.
Measuring Council Tax and business rates customer perceptions of Valuation Office Agency (VOA) services.
Service standards provided by the Environment Agency on the River Medway.
Jonathan has a breadth of experience in defining and delivering strategies across customer service and Transformation in both the public and private sectors. His roles have previously included working at the Civil Aviation Authority, where notably he led the customer...
Self Assessment customers have less than one month to file their tax returns
Call or write to HMRC to check if you or someone else is classed as employed or self-employed
Heat network customers to get better protections over energy bills.
First published during the 2022 to 2024 Sunak Conservative government
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A summary report of findings from the 4th wave of research on the Green Deal customer journey.
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