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Report on the choice and use of prefix numbers for Department for Business, Innovation and Skills customer service telephone lines.
The Payment Accounts Regulations (PARs) transposed the EU’s Payments Accounts Directive in 2015. Part 2 and Schedules 1 and 2 of the PARs set out requirements intended to improve the comparability of fees connected with payment accounts. We expect many...
First published during the 2022 to 2024 Sunak Conservative government
The Coal Authority has a diverse customer group. This year we will concentrate on 3 key priorities with a focus on accessibility and inclusion.
Report on improving Personal tax customers' experience of dealing with HM Revenue and Customs.
Research to understand the support needs and experiences of customers who use these organisations for support with their tax affairs.
DBS' Contact Centre will be closed over the bank holiday weekend and will be resuming with revised opening hours from Tuesday 2 April.
Research on how HMRC Processing Customer Relationship Managers can help provide a better service for tax agents.
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