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Information on methods used by fraudsters to target members of the public when using online financial and retail services.
New proposals to give consumers confidence to take up smart devices.
First published during the 2022 to 2024 Sunak Conservative government
This document contains information on: Unreasonably Persistent Customer Contact
First published during the 2010 to 2015 Conservative and Liberal Democrat coalition government
This document contains the following information: Consumer redress for misleading and aggressive practices.
The Digital Markets, Competition and Consumers Act has become law after receiving Royal Assent.
A research paper from the CMA
Tells HM Passport Office staff what to do if they're concerned about customers who have threatened to harm themselves or others.
We have increased the checks on addresses provided in trade mark applications and introduced a process for reporting misconduct by unregulated agents.
Information and resources.
How we contact customers when carrying out surveys, information we’ll never ask for and details of current surveys.
Tells HM Passport Office staff how to communicate with customers.
Information and guidance on a range of medical devices for users and patients.
Upper Tribunal Administrative Appeals Chamber decision by Mrs Justice Williams, Judge Wikeley and Judge Citron on 22nd April 2024.
The CMA is investigating the use of urgency claims by the Wowcher Group.
The CMA is investigating the use of urgency claims by the Emma Group.
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