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Research to explore what an increasingly effortless customer experience might look like for customers across various tax and benefits regimes.
Research into the views of the young people's workforce on teenage pregnancy and sexual health issues.
The Insolvency Service’s performance against its 2014/15 customer measures for the period ending Q1
Research into the attitudes and barriers faced by unrepresented Corporation Tax customers when using filing their tax returns online.
First published during the 2016 to 2019 May Conservative government
Summary of the feedback received from users of the road traffic statistics.
This research helped us to improve our understanding of customers’ experiences of the time it takes to resolve a query with HMRC.
Research on customers who always needs help with their personal tax and/or benefits and credits, to improve service design and delivery.
Service Standard assessment report Customer View 05/07/2023
Find technical information about the VAT reverse charge if you buy or sell building and construction services.
The CMA investigated the supply of personal current accounts (PCAs) and of banking services to small and medium-sized enterprises (SMEs).
Data on UK Visas and Immigration (UKVI) customer service operations.
When you do and do not have to offer a refund, repair or replacement, unconditional refunds for online purchases, and penalties for deceiving customers
Research exploring the enablers and barriers to the use of digital services among digitally confident tax credits customers.
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