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Introducing our biennial satisfaction survey for MAHs, Manufacturers, and Wholesale Dealers.
Qualitative research exploring views on newly designed P2 Coding Notice prototypes.
Research into customer views on claiming tax credits and Child Benefit including income limits and eligibility.
Analysis of customer behaviour towards renewal of tax credits.
Research into customer views of a proposed online PAYE service from HM Revenue and Customs.
Data on UK Visas and Immigration (UKVI) customer service operations.
A report to help understand customers’ experience with Property Services.
A report about the findings of the 2021 Compensation Recovery Unit customer satisfaction survey.
The CMA has accepted commitments offered by Amazon that address the CMA’s competition concerns in relation to how Amazon uses third-party seller data, how Amazon selects which product offer is placed within the ‘Buy Box’ and the negotiation of delivery...
This research explores the attitudes of business customers to data privacy and sharing when services are joined up across government.
An executive summary of the quantitative findings from the Insolvency Service’s annual customer service survey.
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