Research and analysis

Compensation Recovery Unit customer satisfaction survey 2021

A report about the findings of the 2021 Compensation Recovery Unit customer satisfaction survey.

• From: Department for Work and Pensions
• Published: 7 June 2022

Documents

Compensation Recovery Unit customer satisfaction 2021

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The 2021 Compensation Recovery Unit customer satisfaction survey asked insurance companies and compensators, injured persons’ solicitors and National Health Service Trusts about their level of satisfaction with its service.

This report sets out the findings of the survey, identifying areas of strength as well as improvements that could be made.

Published 7 June 2022